Ahead of tomorrow’s World Consumer Rights Day, the Commission has published the 2025 Consumer Conditions Scoreboard, which shows that 68% of European consumers feel confident about the safety of the products that they buy, with 70% trusting that their consumer rights are respected by traders. However, data from the Scoreboard also shows that online risks for consumers persist, including scams, fake reviews, and misleading advertising practices.
Commissioner for Democracy, Justice, the Rule of Law, and Consumer Protection, Michael McGrath, said: “The findings of the Consumer Conditions Scoreboard are clear: the EU must maintain ambitious policies to protect consumers, both online –and offline. We must ensure the proper implementation and enforcement of our legislation, and address gaps to improve digital fairness. In these times of uncertainty, consumer policy can make a tangible difference in people’s lives and help ensure a level playing field for businesses, showing the added value of the EU and contributing to sustainable growth.”
The results of the Scoreboard will now be discussed with Member States, consumer associations and businesses, and will feed into the preparation of forthcoming initiatives such as the Consumer Agenda 2025-2030 and the Digital Fairness Act.
Source: European Commission
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